Our Survey Says….Great Results!

(Posted on 05/05/13)

At Sunlight Orthodontics, it’s really important to us that our patients are happy with the services we provide and feel like they are listened to. So, Just like “Family Fortunes”, we recently surveyed a random selection of 100 patients attending our practice just to see what they thought.

We asked lots of questions about all aspects of our service from the very first phone call through to the actual treatment itself.

The results were fantastic!

When asked to rank our practice overall from 1 to 5, with 5 being the best, nobody gave us less than 4 and 93% gave us the maximum 5 marks!

100% either agreed or strongly agreed that

• You are greeted pleasantly on arrival
• Our staff are genuinely interested in you
• You are treated with compassion and respect
• Our staff spend adequate time with you
• The treatment plan is explained to you in a way you understand
• We give you complete information regarding any fees payable
• They are pleased with the results they are seeing

Over 96% either agreed or strongly agreed that

• We answer the phone promptly and politely
• Your telephone calls were answered satisfactorily and you were never kept on hold for too long
• We see you on time
• Our reception area is clean and comfortable

Some of the comments we received

Friendly and welcoming

“The staff are always smiling and I’m never kept waiting for an appointment”

“When visiting the surgery we are always met by a cheerful and helpful receptionist. The surgery is always clean and bright and the staff dealing with my son are attentive and considerate to his needs.” Sam

Patient Experience

“Emma was very scared about starting her treatment for braces, but everyone was lovely and put Emma at ease. She is no longer frightened of coming to the dentist” Susan

“Fantastic service. Thank you! A warm and welcoming practice, with a professional approach from all staff. I cannot praise the treatment James has received highly enough. We were talked through each stage of his treatment clearly and in terms that were easily understood. It was evident that all members of the team cared deeply for each individual patient’s treatment and well-being. A first class practice, Thank you.” Sinead (mum) and James (patient)

“We have always been seen in a very professional way on every visit. Everyone is friendly, cheerful and helpful”

The Results

“Very impressed with how fast my teeth have totally transformed”

“The staff are very supportive and helpful. I am very happy with the results.” Jessica

“It is good as you see rapid results. Thank you for giving me a radiant smile!”

“Joe and the girls have provided an excellent service in the 18 months my son has had braces. The difference has been amazing and he is thoroughly pleased with the result. I would recommend this practice to anyone. They are professional and very accommodating.” Julie-Ann

We always welcome patient feedback, as that way we can continually improve our service.

You can contact us by phone on 0151 645 5473, or e-mail at: info@sunlightorthodontics.co.uk

A huge thanks to all those who took part.